American Home Shield Pro Council: What It Is and How It Helps Homeowners

What Is American Home Shield (AHS)?

American Home Shield is one of the largest home warranty companies in the United States, providing coverage for repairs and replacements on appliances and home systems due to normal wear and tear.

But here’s something we strongly believe, and what many homeowners have learned the hard way:

Not all home warranty companies are created equal.

Some are slow. Some are inconsistent. Some deny claims too easily. Some don’t offer adequate replacements when a system or appliance is truly beyond repair. And many homeowners struggle to even find a contractor willing to work with them - often due to issues like low authorization limits, overly complicated approvals, slow or unpaid claims, or other processes that make it difficult for contractors to do the job properly.

This is exactly why American Home Shield stands out.

We’ve seen every kind of warranty company from the contractor’s side, so we understand why:

• Communication breaks down

• Customers feel left in the dark

• Approvals take longer than they should

• Coverage isn’t always clear

• Claims feel frustrating or complicated

AHS isn’t perfect, but they are actively working to fix these issues, and one of the biggest steps toward improvement has been the creation of the Pro Council. And that’s where Science Appliance comes in. We represent real homeowners who depend on clear answers, fast repairs, and honest service.

What Is the AHS Pro Council?

The purpose of the AHS Pro Council is simple but powerful: to bring together top contractors to elevate service, strengthen communication, and shape the future of the home warranty industry.

The Pro Council includes respected contractors from multiple trades across the country, such as:

• Appliance Repair

• HVAC

• Plumbing

• Electrical

• Pools & Spas

• Roofing

• Rekey/Locksmithing

The council collaborates closely with AHS leadership on everything from industry best practices and real pain points in the field to improving customer experiences and addressing trade-specific challenges. Members work together on innovation, technician training, program updates, and future initiatives designed to make the home warranty process faster, clearer, and more effective.

The Pro Council collaborates closely with AHS leadership on everything from industry best practices and real pain points in the field to improving customer experiences and addressing trade-specific challenges. Members work together on innovation, technician training, program updates, and future initiatives designed to make the home warranty process faster, clearer, and more effective.

Key areas of focus include:

• Streamlining the repair and approval process

• Increasing transparency and communication

• Strengthening training and technical support

• Improving parts sourcing and replacement decisions

• Enhancing the overall customer experience

This collaboration ensures that the voices of real contractors - the people doing the work every day - are part of designing better systems, processes, and support for both technicians and homeowners. Ultimately, the Pro Council serves as a vital bridge between homeowners, contractors, and AHS leadership.

Why Science Appliance Was Chosen

Being selected for the Pro Council means Science Appliance has demonstrated:

• Consistent 5-star service

• Professional communication

• Accurate diagnostics

• Strong relationships with customers and AHS

• Honest, ethical business practices

• A commitment to improving the warranty experience

We are incredibly proud to be one of only four appliance repair companies nationwide invited to serve on the 2025 AHS Pro Council. We represent the Appliance Repair category for West Texas and the South Plains, bringing the needs, challenges, and experiences of our local community into national conversations that guide the future of home warranty service.

How Pro Council Membership Helps Homeowners (Our #1 Priority)

Pro Council membership directly benefits homeowners by improving the entire warranty experience - from communication to timeliness to overall clarity. Because we work directly with AHS leadership, we can advocate for meaningful changes that make a real difference in the field. Key advantages for homeowners include:

• Faster approvals and fewer delays, thanks to direct communication with decision-makers.

• Clearer and more transparent coverage, reducing confusion and preventing unexpected denials.

• Better parts sourcing solutions, addressing one of the biggest pain points for homeowners.

• A direct advocate at the national level, bringing real customer experiences from Lubbock and the South Plains into every discussion.

• Continual improvements, with the Pro Council meeting regularly to identify issues and streamline processes before they impact customers.

Behind the Scenes: National Pro Council Meetings

Last week, we traveled to Scottsdale for the AHS Field Operations Summit, and it was such a valuable trip. We spent a few days sitting down with AHS leadership and fellow Pro Council members, talking through what’s working, what isn’t, and what’s coming next. We got a first look at some exciting new improvements on the horizon, shared real feedback straight from the field, and made some genuinely great connections with contractors from all over the country. These in-person conversations help strengthen communication, smooth out processes, and ultimately pave the way for a faster, clearer, more customer-friendly experience for homeowners right here in West Texas.

Choose a Contractor That Puts the Customer First - Every Single Time

Whether your repair is through American Home Shield, another warranty provider, or paid out of pocket, Science Appliance works to make the process smooth, honest, and stress-free.
We see what happens behind the scenes, and we fight for the improvements homeowners deserve.

Working with Science Appliance means you’re getting:

• Local, family-owned service

• Nationally recognized expertise

• Priority-level communication with AHS

• A contractor who advocates for your repair needs

• A team committed to transparency and top-tier workmanship

We’re proud to represent:

Lubbock | Wolfforth | Shallowater | Idalou | Ransom Canyon | Slaton | Levelland | Brownfield | Tahoka | and surrounding communities

📞 Call or text to schedule service
🏡 Trusted. Local. Customer-centered.